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AI Visibility

AI visibility reports, from 0 → 1 to 6× ARR

I designed Discover, Peek's AI visibility report, from the first screen. It shows property owners and operators how often AI assistants like ChatGPT recommend their buildings to renters. I took it from a brainstorm to a live demo in four weeks, then grew it into a full dashboard for three different users.

Product

Peek Discover

Role

Sole designer

Team

1 PM, 8 engineers

When

Oct ’25 → now

Platform

B2B web app

6×

ARR in ten months

74 → 280+

properties on monthly reports

18

features shipped, as the only designer

Animated walkthrough of Portfolio View: an 82% market performance score counts up, a trend line draws across the months, and bars show how many communities each recommendation affects.

Animated walkthrough of Portfolio View: an 82% market performance score counts up, a trend line draws across the months, and bars show how many communities each recommendation affects.

After launch

I synthesized 30 customer and sales calls into three gaps, each for a different user.

How I found the gaps: 30 calls, sort, usage data, 3 one-on-ones, sketches, prototypes, shipped, with loops back to earlier stages and AI support throughout

→ 01

What worked

AI-generated market survey

What was missing

Trust: some of its prompts were wrong

→ 02

What worked

A visibility score, competitors and sources in one report

What was missing

A next step: customers asked "So what do I do?"

→ 03

What worked

One report per building

What was missing

The big picture: teams with dozens of buildings opened each one separately

Feature

01

01

01

Custom Topics

Let customers fix the prompts, without breaking the data or the budget.

For marketing managers, who know what their building competes on. AI wrote the prompts behind each score, and some were wrong: a Denver building with no pool was scored on pool searches.

I matched each input to the data behind it, with dropdowns and set price steps, so every custom prompt returns real data. Prompt control shipped as a Premium feature.

The pivot

My first design locked the prompts, since knowing what renters ask was our expertise. But AI wrote some wrong ones, and opening all 35 to editing would cost about 25 AI queries each a month. So hiding wrong prompts became the main fix, and with product and engineering we capped new ones at 3.

Result

1 in 5 customers tuned their prompts, hiding 314 wrong ones so far. It became one of three reasons to buy Premium.

Before

The old category breakdown with AI-written amenity topics. Resort-style pool is marked: this building has no pool, but it was still scored on pool searches.

After

Topic settings with everything but the Neighborhood panel faded back, zoomed in to show North Haven tagged Custom and Add Subtopic disabled after 3 of 3 custom subtopics, plus a hidden 3+ Bedroom price topic.

Edit or hide any prompt the AI wrote, and add up to 3 of your own.

Feature

02

02

Recommendations

Give each user the fix in the form they'll use: copy for marketers, a CSV for developers.

For whoever makes the fix: marketers who paste copy, and the developers they pass technical fixes to. Customers could see their score, but not what to change.

Peek's AI scans each building's website and flags what keeps AI assistants from citing it. I kept each card simple: the fix on the left, copy to paste on the right, and a CSV that marketers forward to their technical team, the way they already hand off work.

I designed listing-site fixes as well, but that data wasn't ready, so the MVP shipped with website fixes first.

The pivot

The report's "Areas of Concern" list named problems but never the fix. Instead of another list, we retired it, so each problem sits on one card, beside its fix.

Result

It went live the week Discover's ARR jumped 44%. By the end of July, ARR had doubled again.

Before

The old Areas of Concern list: alerts like low appearance on commute, with no fix attached.

After

The recommendations card: a list of property-site recommendations on the left, with 'Add pricing to your FAQ page' selected and its copy to paste marked Fix on the right. The Platforms filter shows Property Site, with ILS coming soon, and Download List opens CSV or zipped PDF options.

A recommendation card: what to change on the left, the copy that fixes it on the right.

Feature

03

03

Pitched & Led

Pitched & Led

Portfolio View

One page for two readers: the managers who fix buildings, and the leaders they report to.

For managers who oversee dozens of buildings, and the leaders they report to. They opened each building's report one by one, then summed it up by hand.

I interviewed three customers, wrote the PRD and cut the MVP to three parts: the portfolio score, the building table and the top fixes. Leaders get a one-page PDF, and teams get the detail as a CSV.

The pivot

A "Needs attention" card would have pushed the building list further down the page. Instead, we reused the table's filters, already in the build, so filtering by Critical brings the worst buildings to the top.

Result

It became the home page for about 80 people at 40 property operators, 7 weeks after the first customer interview.

Animation: a cursor clicks the Critical filter on the portfolio table, the two critical buildings rise to the top, and the rest of the list fades back.

Filter by Critical, and the buildings that need attention rise to the top.

In their words

“

Those indicators definitely make it a lot easier to save some time.

Those indicators definitely make it a lot easier to save some time.

Interactive marketing specialist overseeing 170+ properties, on the portfolio overview

Expansion underway beyond their first 10 of 170+ buildings.

What I learned

Design around AI's limits, not its best case. Users shouldn't have to manage errors or cost, so I build in a way to correct the output from version one.

Also shipped

Self-serve checkout · Report summary · Competitor tracking · Free sample report · AI sentiment reporting · Navigation updates · Citation share summary · and more

Say hi

Making chaos make sense.

Living in New York keeps me in practice :)

Darlene Tjahjo

Product designer in New York, building data and AI products at Peek.

© 2026 Darlene Tjahjo. All rights reserved.